Shipping questions

When will my order be shipped?

There is a 24 hour processing time for all orders regardless of their shipping method. However, we strive to ship orders out as quickly as possible.

We process orders from 10AM PT - 5PM PT on weekdays. We do not process orders on Saturday and Sunday and major U.S holidays.

Our daily shipping cutoff time is 5PM PT. If you receive a tracking number after our cutoff time, then your order was prepared but may not have left our facility.


Order Tracking

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account. 

Please do not be alarmed, if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update, until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. 

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.


Where do you ship to?

We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses as well as Internationally. However, some locations may be excluded from our  Free Shipping Promotion.

Please note: Orders of $100 or more will be shipped to the card-holder’s verified billing address. If we are unable to verify this address, the order will be canceled without notice. 

Orders of $200 or more are shipped with signature confirmation (Someone must be available to sign for the package).


Estimated Transit Times

USPS First Class Mail ("snail mail") 2-7 business days* in transit

USPS Priority (standard shipping) 2-4 business days* in transit

USPS Priority Mail Express 1-2 Business day* in transit

USPS service days: Monday - Saturday. 

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.


Late Shipments

We do not guarantee transit times and shipping fees are nonrefundable through us. 

However, the shipping methods listed below are guaranteed directly through the shipping carrier with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier


Incomplete or Incorrect Address Submissions

Please review your shipping address carefully, when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer will be responsible for the cost to reship the order.


Questions / Concerns / Emergencies 

  • If anything is unclear or if you have a special circumstance, give us a call! We will do our best to help you out!
  • Our phone number is  562-425-9000 or send us a message